Legal notice

Shipping Policy

Thank you for shopping with Oak and Ivory. We are committed to providing clear and accurate shipping information for every order.

Order Processing

Orders are processed after payment has been successfully completed.

Processing times may vary depending on the product, supplier, warehouse location, availability, and order volume. Orders placed on weekends or holidays may begin processing on the next business day.

Because some products may be fulfilled from different locations, items within the same order may be processed and shipped separately.

Shipping Rates

Shipping rates are calculated and displayed at checkout when applicable.

Shipping costs may vary depending on the product, shipping destination, package size, weight, fulfillment location, and shipping method selected.

Any available free-shipping promotions or special shipping offers will be displayed on our website or at checkout and may be subject to specific terms or exclusions.

Estimated Delivery Times

Estimated delivery times vary by product and destination.

Any delivery dates or timeframes shown at checkout, on a product page, or in your shipping confirmation are estimates unless specifically stated otherwise.

Certain furniture, oversized, specialty, or supplier-direct products may require additional processing or delivery time.

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of Oak and Ivory’s control.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation containing tracking information after the order has shipped.

Please allow time for tracking information to update after receiving your shipment confirmation.

Orders containing multiple products may arrive in separate shipments and may have more than one tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your order.

If you notice an error in your shipping address, contact Oak and Ivory as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Additional shipping or redelivery charges resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Furniture and Oversized Items

Furniture and oversized products may require additional handling or specialized shipping.

Customers are responsible for reviewing product dimensions before ordering and ensuring that the product can fit through doorways, hallways, stairways, elevators, entryways, and the intended delivery space.

Delivery services for oversized products may vary depending on the item, carrier, and destination.

Shipping Delays

Unexpected delays may occur due to circumstances outside of our reasonable control, including:

- Carrier delays

- Weather conditions

- Holidays

- High shipping volume

- Supply-chain disruptions

- Manufacturer or supplier delays

- Transportation interruptions

- Customs processing

- Natural disasters or other unforeseen events

We will make reasonable efforts to assist customers when significant shipping delays occur.

Lost Packages

If your tracking information indicates that your package may be lost or has not moved for an unusual amount of time, please contact Oak and Ivory Customer Support.

We may work with the carrier, supplier, or fulfillment provider to investigate the shipment before determining the appropriate resolution.

If tracking shows that an order was delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, leasing offices, mailrooms, or building management when applicable before contacting us.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, incomplete, or incorrect, contact Oak and Ivory as soon as possible.

We may request your order number along with photographs of:

- The product

- The damaged or affected area

- The shipping packaging

- The shipping label

Please keep the original item and packaging while your claim is being reviewed.

Do not return an item without first receiving return instructions from Oak and Ivory.

International Shipping

International shipping availability may vary by product and destination.

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request; however, we cannot guarantee that an order can be changed or canceled after it has entered processing, fulfillment, or shipment.

Returns

Returns and refunds are governed by our Return & Refund Policy.

Because products may be shipped from different suppliers or fulfillment locations, customers should not return merchandise to the address shown on the original shipping package unless specifically instructed to do so by Oak and Ivory.

Contact Us

If you have questions about your order, shipping status, tracking information, or delivery, please contact Oak and Ivory Customer Support and include your order number.

Oak and Ivory

Transform your house into a home.